Data Warehouse

Route Management: MODUL DATA WAREHOUSE

• Productivity of countries and regions
• Monthly and quarterly KPIs on areas and products
• Global customer analysis
• Global utilisation statistics
• Uptrader/ Downtrader analysis
• Cross-client product analysis
• Cross-client relation analysis
• Cross-client utilisation statistics
  ( in connection with the modules Analysis and Analysis global)

Call Center - defined negotiation at telephone actions, and for this reason better control of results ...

Call Center Funktionalitäten: MODUL CALL CENTER

• Defining of Dialogues
• Typical Call Center functionalities
• Script module

1. Introduction
2. Management of appointments    & to dos
3. Management of contacts
4. Tender management
5. Search functionality
6. Workflow
7. Partner, agent, and project management
8. Key account management & potential analysis
9. Consignee/shipper management
10. Analysis of shipments
11. Email, Outlook and Lotus Notes interface
12. Reports and Statistics
13. Analyses, reports and customer classification
14. Campaign management
    & address revision
15. Data warehouse
    & call center
16. System settings & Admin-Tool
17. Interface operative system, financial system & telephony